Kolkata: HP has launched an innovative service - Contactless Service On Wheels, to address the PC and Print servicing needs of consumers in India. Given the ongoing health emergency and social distancing norms, professionals and home users are relying on technology to continue working, learning or entertaining from home.
The Contactless service on Wheels service is part of HP’s commitment to provide uninterrupted support to its customers with safety. The service will be provided through HP’s robust support service ecosystem and certified HP technicians travelling in mobile vans.
The technicians in the vans will follow all local health and safety guidelines, while bringing the HP’s hallmark of service delivery, closer to home. The service is operational currently in Delhi, Mumbai, Chennai, Kolkata, Bengaluru, NOIDA and Ghaziabad. Following a positive response from customers, the Contactless Service on Wheels is now being expanded to 25 cities including Pune, Ahmedabad, Cochin, and Hyderabad.
HP’s Customer Support team conceived this innovative service based on the evolving local conditions and customer preferences. It had been noticed that customers were postponing their onsite service for their PC/Print at Home due to social distancing and health advisory norms.
Commenting on the initiative, Mr. Vinay Awasthi, MD, HP Inc. India market said, “At HP, our customers are our highest priority, and we strive to extend best in class support and services to enable them work, learn and play from home seamlessly. The ‘Contactless Service on Wheels’, is a testament to HP’s innovative spirit and adaptability in these unprecedented times. The service will offer an unparalleled experience of reliability, safety and business continuity to our valued customers and work from home professionals.”
To avail this service, customers can register their query with HP’s service team who schedule appointment for the customers. The Onsite Technician will arrive in the Van with the requisite parts. Customers can hand over their product outside their homes to the technician, who will carry out the repairs in the van return it to the customer after service. This process will minimize any contact between the two parties. For major repairs, the device will be taken Service Center and delivered to the customer at a later date.
Continuity of Support:
HP is ensuring continuity of support for customers through other means as well. The HP Care Centres are operational for Print and PC using both Voice and Non-voice customer support. HP Care executives have been equipped with technology and infrastructure, including a VPN set up that enables them to support customers, while working from home and delivering 12x7 voice support and 24x7 WhatsApp support for customers.
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